Quick answers for grown-ups

Parent FAQ

The practical bits about curious kids, family access, billing, and keeping the experience calm and safe.

Start here

Getting started

What age is this for? +

Any curious child who's starting to read, anywhere in the world -- and it grows with them as their curiosity does. Younger ones are welcome too, exploring alongside a grown-up who can read with them. In fact, we love IntoWhy best as together-time. There is more on what good screen time actually looks like on the blog.

Can my child reach the open internet? +

Inside IntoWhy, no -- there are no outbound links and no open-web search, so children only ever see answers from our own reviewed library. A closed, safe garden. To be clear, though, IntoWhy is a website, not a lock on the device: like any site, a child could leave it and open something else. If you'd like to keep the screen fully inside IntoWhy, your device's own controls -- Guided Access on iPad/iPhone, Screen Pinning on Android -- do that in a couple of taps. Curious why a closed garden matters? There is more on what happens when you hand a kid a search bar.

Do you collect data about my child? +

We don't. No kid accounts, no tracking, no profiles.

Is this a search engine? +

No. IntoWhy is a curated collection your child explores by browsing worlds and cards, not by typing a question. There is a simple search box for when they already know what they want, but it only ever looks inside our own library, never the open web. More on why we built it that way.

How do you suggest we use it? +

Side by side. IntoWhy is made for together-time -- a grown-up next to a child, following the questions as a pair. And we're firm believers in less screen, not more: a short daily visit, around twenty minutes, is plenty to spark a week of wondering. It's meant to light curiosity, not fill an afternoon.

The practical bits

Pricing & billing

What does IntoWhy cost? +

Full access is $9.99 AUD per month or $79.99 AUD per year for one family account. Both plans renew automatically until cancelled. You can see the same details on our pricing page.

Is there a free trial? +

There is no timed free trial. You can explore our Free Wonders without an account or payment, then sign up if your family wants the full library.

How do I cancel? +

Open Parent Hub, choose Manage subscription, and cancel in the Lemon Squeezy customer portal. Cancellation stops the next renewal. Full access continues until the end of the billing period you've already paid for.

Do I receive a refund when I cancel? +

Cancelling stops future billing but does not normally refund payments already made or unused time in the current period. This change-of-mind policy does not limit any refund or remedy required by the Australian Consumer Law. See our Terms for the full wording.

What happens if a renewal payment fails? +

Lemon Squeezy will normally retry a failed card payment four times over about two weeks and email you after each failure. Access remains active while the subscription is past due. If every retry fails, access may be suspended until the payment is recovered or a new subscription is started.

How do I update my card or billing details? +

Open Parent Hub and choose Manage subscription. The Lemon Squeezy customer portal lets you view renewal details, cancel, and update payment or billing information securely. IntoWhy never receives or stores your full card details.

Calm by design

Technical & safety

What devices work best? +

IntoWhy works in any modern web browser, including Chrome, Safari, and Firefox. It is designed to feel best on a laptop, desktop, or tablet where a grown-up and child can explore together.

Is there an app to download? +

No. IntoWhy runs in your web browser, so there is no app to install and no download to manage.

Do I need to create a profile for each child? +

No. One parent-managed email-and-password account gives the family access. There are no child accounts or profiles, and we do not use children's activity for advertising or behavioural tracking.

How is the content created and checked? +

Wonder cards are written and illustrated with help from AI tools, then reviewed for tone, age-appropriateness, and clarity before publication. They are designed as friendly starting answers, not as professional medical, legal, safety, or specialist advice. If something looks wrong, please tell us.

Still wondering about something? Send us a note and we'll help.